Delivery Operations, Senior Associate

POSITION DETAILS

Job Role: Delivery Operations

Job Level: Senior Associate

Employment Type: Full Time

Work Location: Gurugram

ABOUT THE ROLE

As a Senior Associate of Delivery Operations, you’ll support project management within the Delivery teams and collaborate closely with Finance Operations, FP&A, AR, AP, and Resourcing. You will contribute to process improvements and help uphold the high standards of quality and reliability that our business expects.

In this role, you will

·       Work closely with Delivery teams and Operations teams for project support <s>setup</s> and maintenance in Workday and Excel

·       Maintain communication with Delivery, Finance, and FinOps teams to ensure accuracy and timeliness of system data

·       Set-up projects at kick-off and effectively communication outstanding items

·       Manage resourcing (core and support teams) at project kick-off and with shifting deadlines

·       Support Delivery teams in managing project financials, especially during month’s end

·       Work with Delivery teams to assist with billing schedules and ensure client invoices are processed properly and in a timely manner

·       Maintain strong, working product and process knowledge. Quickly master new product functionality and processes in line with evolving business needs

·       Document daily, weekly, and monthly tasks that Delivery Ops supports

Other important skills

·       Must possess excellent English communication skills and a proven track record of collaborating effectively with US-based teams or clients

·       Excellent written and verbal communication skills

·       Experience working in multi-cultural setting

·       Self-starter and resourceful

·       Experience with client communication and management

·       Timely communication with key stakeholders

·       Strong planning, scheduling, prioritization, and organization

·       Experience with Workday or similar ERP system preferable