Manager - Business Consulting

About Us:

We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners. Be a part of an Awesome Tribe.

Job Summary: The Manager Business Consulting, Strategy and Product Ownership, will be responsible for developing and executing comprehensive marketing  and business growth strategies and overseeing the lifecycle of customer engagement projects for our clients. This role involves collaborating with cross-functional teams to enhance marketing capabilities, drive customer engagement, and optimize the use of Martech tools and platforms. Fluency in data analysis and interpretation is crucial for this role, as it will inform various aspects of strategy and execution. 

Key Responsibilities: 

• Strategy & Consulting: 

·       Provide expert consulting on customer engagement, Business growth, Digital Strategy, Digital Product Management, Experience Strategy and Customer Data Strategy. 

• Product Ownership: 

·       Lead the product management lifecycle, including defining product vision, roadmap, and success metrics. 

·       Work closely with engineering, design, and marketing teams to ensure timely and effective delivery of projects. 

• Customer Engagement: 

·       Design and implement customer engagement strategies utilizing popular tools to deliver personalized, relevant, and timely interactions. 

·       Analyze customer data and behaviors to inform engagement tactics and improve the overall customer journey. 

• Collaboration and Communication: 

·       Partner with internal stakeholders and clients to understand business needs and translate them into actionable strategies. 

·       Serve as the primary point of contact for key product vendors and external partners, managing relationships and negotiating contracts. 

• Data Fluency: 

·       Utilize data analysis to inform strategic decisions and optimize various business and customer engagement initiatives. 

·       Prepare and present regular reports on key metrics, project status, and strategic recommendations to senior leadership and clients. 

• Performance Measurement and Optimization: 

·       Continuously evaluate and improve the effectiveness of Martech tools and customer engagement strategies. 

·       Provide data-driven insights and recommendations to clients to enhance their marketing efforts and achieve business goals. 

Qualifications: 

• MBA from a top tier institute, B-Tech in Computer Science, or a related field (Master’s degree preferred). 

• 3-9 years of experience in marketing technology, product management, or a related field, with a proven track record of strategy development and product ownership. 
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making. 

• Demonstrated experience in customer engagement strategy and execution. 

• Excellent product management skills with the ability to manage multiple projects simultaneously. 

• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across teams and levels. 
• Strong understanding of Martech tools and platforms will be a plus (e.g., CRM, marketing automation, analytics). 

• Experience working in an Agile environment is a plus.

Why work for Material?

In addition to fulfilling, high-impact work, company culture and benefits are integral to determining if a job is a right fit for you. Here’s a bit about who we are and highlights around what we offer.

Our Community

Material is building a better kind of company for a better kind of world. From foundational research to designing systems, we’re in the business of building solutions that improve our clients’ companies and customers’ experiences. We make it all happen through our BUILD values of Bold Ownership, Unity, Impact, Learning, and Diversity – because great companies are built on great belief systems and belief systems are catalyzed by values.

Material is a global company, and we work with best-of-class brands worldwide. We also create and launch new brands and products, putting innovation and value creation at the center of our practice. Our clients are at the top of their class, across industry sectors from technology and retail to transportation, finance, and healthcare. 

Material employees join a peer group of exceptionally talented colleagues across the company, the country, and even the world. We have talent and expertise across seven practices including strategy and insights, design, data & analytics, technology and tracking along with an engagement management team that makes it all hum for clients. We’re rounded out with revenue teams that work closely with our practices to create strategic opportunities and a business services team that works hard on the back end to create an efficiently run, fulfilling workplace.

What We Offer 

•   Professional Development and Mentorship.
•   Hybrid work mode with remote friendly workplace. (6 times in a row Great Place To Work Certified).
•   Health and Family Insurance.
•   40+ Leaves per year along with maternity & paternity leaves.
•   Wellness, meditation and Counselling sessions.