Job Title: 

Market Research Community Support Associate

Responsibilities:

As a Market Research Community Support Associate, you will play a critical role in supporting our Qualitative market research team. Your primary responsibilities will include:

Recollective Expertise:

• Setting up and configuring communities on the Recollective platform.
• Programming/configuring various research activities and surveys.
• Quality assurance (QA) of activities, serving as the first pass.
• Uploading respondents and managing invitations and reminders.
• Fielding questions from project teams and clients.
• Serving as a point of contact for site support, addressing respondent needs for platform access and general inquiries.
• Compiling and presenting progress reports for short-term projects.
• Conducting Recollective platform checks, particularly segment mapping.

ICMIB (I Can Make It Better) Expertise:

• Programming activities within the ICMIB platform.
• Quality assurance (QA) of activities, serving as the first pass.
• Formatting data exports when part of client deliverables.
• Creating filters and crosstabs for in-depth analysis.
• Undertaking community administrative tasks, including incentive payment management and coordinating monthly prize draws.
• Managing the community Gmail inbox and responding to inquiries.
• Posting Monday Musings to engage the community.
• Conducting Long-Term Community Recruitment Refreshes as needed.
• Program checking via a Decipher link.
• Moderating and monitoring the Welcome Room, identifying and flagging cheaters and uncooperative respondents.

Qualifications:

• Familiarity with market research community platforms, particularly Recollective and ICMIB are a plus, but not required and will be trained.
• Previous market research experience is also a plus, but not required.
• Exceptional organizational and multitasking skills.
• Attention to detail, especially for programming activities, QA and data formatting.
• Strong communication and interpersonal skills for team interaction.
• Ability to work collaboratively in a fast-paced, dynamic, global environment.
• Enthusiasm for delivering meaningful insights through market research.

Additional Information:

This role offers a unique opportunity to work on accounts for exciting clients, with passionate team members across a diverse set of research projects. The Market Research Community Support Specialist is a key driver of the technical and operational aspects of both our long-term market research communities as well as our short-term communities, sometimes referred to as diaries or blogging studies, ensuring that day-to-day management as well as the research activities run smoothly and effectively.